Bad Service from Alexander Forbes

Unfortunately once again I am reporting Alexander Forbes due to their total incompetency and bad service. We have been waiting for months for this members pension fund to be paid over to a company of his choice because he was not happy with Alexander Forbes' service. After our initial complaint on Hello Peter we had the complaints department asking us to give them the information for this case and to no avail nobody has yet come back to sort this issue. We have been fed wrong information back and forth, telling us that the ROT from Old Mutaul has been lying on someone's desk while they have been on leave then the person comes back yesterday and tells us that they are applying for a tax directive, the head of the department(Lucian) told us that they have personally app**** for the tax directive and only to hear today that they picked up an internal error and has referred it to the technical department and to call back on Monday again. SARS usually are very quick(24 to 48 hours). This is totally unacceptable. I don't know how a company can exist with employees feeding their clients the wrong information while someone's pension money is getting less and less. Surely they can decide where to take their money and when they want to move it, it should be done timelessly but these people who work for Alexander Forbes obviously has no concern or regard for peoples money. As far as I am concerned people should really think twice before they put their money in Alexander Forbes's funds. From the beginning to the end it was just very bad service.