Bad service from AF

Hi,<br> <br> I was retrenched from work in August last year and my withdrawal claim was sent to Alexander Forbes in Nov due to delays from my ex employer. Was only given feedback when I called to ask how far my claim was, I was advised that I needed to confirm that the banking details, that was done and sent through to them but still haven't been sorted out. Have called numerous times and received feedback that the person responsible for closing my claim was on leave and no one bothered with it. Was told that the manager will call me and still no word. I have had a bad experience with them and wouldn't want anyone to go through what I went through. What I need now is confirmation when the payment will be made...that's all I ask for and not excuses as to why this issue hasn't been sorted out. My ID number is ***<br> <br> A response will be highly appreciated<br> <br> Thanks<br> Lufuno Mpofu<br> ***<br>