AS
Aneesa S
1 reviews | Active since Dec 2016
10 Mar 2022, 10:31
Bad Service
Hi my husband died 3/7/2021 sent all documentation to them regarding this. Im receiving a small pension monthly. I am waiting for the death benefit lump sump which they informed me on the 2/3/2021 will be paid in 3-5 days. The reason for the delay was an authority letter was needed from the court which i sent them in February2022. I wait for 30 minutes on the line for someone to help me. I get cut off or run out of air time no-one phones me back.
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
10 Mar 2022, 11:02Dear Aneesa S
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-2985
Alexander Forbes Financial Services's reply10 Mar 2022, 11:02
Official
Dear Aneesa S
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-2985
AS
Aneesa S's updateReviewer Update
10 Mar 2022, 11:11Thank you!
AS
Aneesa S's update10 Mar 2022, 11:11
Reviewer Update
Thank you!