LK
Lyvia K

1 reviews | Active since Oct 2017

21 Jan 2026, 19:12

Bad service

I honestly did not wish to deal with Ax forbes again after previous experience but here i am because you dont choose who an employer uses for your fund, received message on the 7th after resigned that someone will call assist within 2days but nothing happened.i actually had to call myself to get someone call and assist because I know thats way of ax forbes dragging its feet log claim so it delays longer forgetting some people contribute to that fund because we dependant on that money when we resign or retire to take care of us this is just not on ax forbes needs start taking their clients seriously honestly.only then i got callback almost two weeks later after calling in myself.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply22 Jan 2026, 08:01
Official
 Dear Lyvia,

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint. 
 
We will investigate your complaint and provide feedback on the contact details provided.   
 
Regards 
Alexforbes Customer Experience