RL
Rene L
1 reviews | Active since Feb 2011
30 Mar 2021, 00:03
Bad Service
Good day,
I have previously logged a complaint on the 26th February 2021, I was given conflicting information by call centre agents at your institution.
I requested a statement of my previous fund date : December 2015 to June 2016 but your staff refuse to give me the statement. They provided me with the withdrawal of the funds but they refuse to provide me with the statement of the months I mentioned above. I have sent 2 follow up emails and I am being blatantly ignored by your staff.
Very unprofessional
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
30 Mar 2021, 08:48Dear Rene
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
RGC-521
Alexander Forbes Financial Services's reply30 Mar 2021, 08:48
Official
Dear Rene
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
RGC-521