BM
Bongani M
1 reviews | Active since Jun 2017
03 Sept 2024, 16:23
Bad service
The two-pot system was announced long time ago that it will be effective 1 September. AF moved the official date to the 3rd and still go the website wrong? Where they not anticipating traffic? What kind of planning is this??????
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
03 Sept 2024, 16:40Dear Bongani ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Sept 2024, 16:40
Official
Dear Bongani ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
BM
Bongani M's updateReviewer Update
03 Sept 2024, 16:56Your IT did not do any stress test before today? What a joke, discard your entire IT team. Your portal is just not working, period.
Even worse this auto response is not helping the situation. Your service rating is bad.
Even worse this auto response is not helping the situation. Your service rating is bad.
BM
Bongani M's update03 Sept 2024, 16:56
Reviewer Update
Your IT did not do any stress test before today? What a joke, discard your entire IT team. Your portal is just not working, period.
Even worse this auto response is not helping the situation. Your service rating is bad.
Even worse this auto response is not helping the situation. Your service rating is bad.
BM
Bongani M's updateReviewer Update
04 Sept 2024, 09:21I am frustrated by your service. I wonder what happens to institutions that deal with you on a daily basis. How can your portal be offline for 24 hours and there's no feedback from your team.
BM
Bongani M's update04 Sept 2024, 09:21
Reviewer Update
I am frustrated by your service. I wonder what happens to institutions that deal with you on a daily basis. How can your portal be offline for 24 hours and there's no feedback from your team.