MV
Mikateko V
1 reviews | Active since Apr 2015
18 Jul 2024, 16:32
Bad Service!
I have made a claim on the 30th June 2024.
To date, no response only an sms which does not make sense when I call in I am given explanations that dont make sense.
I want to know whats happening with my cash-out claim!!!
Complaints tab on your website not even working.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
18 Jul 2024, 16:36Dear Mikateko ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Jul 2024, 16:36
Official
Dear Mikateko ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations