SN
Siyabonga N
1 reviews | Active since Aug 2020
15 Apr 2025, 21:49
Bad service
Bad experience, submitted my withdrawal claim last week Wednesday 9th of March 2025, OPT received in order for me to confirm my application or withdrawal. Amount was R5000+ however that withdrawal no where to be found on their system in order for to check status of my claim. Checked status with SARS response received “ There are no tax directive applications received on the tax reference number provided”. Amount already deducted on my retirement savings.
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Alexander Forbes Financial Services's replyOfficial
16 Apr 2025, 08:04Dear Siyabonga,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply16 Apr 2025, 08:04
Official
Dear Siyabonga,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation