pP
petronelladomingo P
1 reviews | Active since Jul 2016
19 Sept 2024, 18:20
Bad service
Did my 2 pot withdrawal on the 3rd, and assisted my 2 ****orkers a week after I did mine and they received the payment last week Friday. Why is mine taking so long? I don't even owe SARS, all my details are correct. What could me be the reason for delay? Case ***
Helpful (0)
Replies (6)0
Replies (6)
Alexander Forbes Financial Services's replyOfficial
20 Sept 2024, 12:30Dear Kelebogile ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply20 Sept 2024, 12:30
Official
Dear Kelebogile ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
pP
petronelladomingo P's updateReviewer Update
22 Sept 2024, 09:08Not happy with your answer, we
pP
petronelladomingo P's update22 Sept 2024, 09:08
Reviewer Update
Not happy with your answer, we
pP
petronelladomingo P's updateReviewer Update
22 Sept 2024, 09:12Not happy with your answer, read to understand. I did not do both claims on the same day. I did mine on the 3rd of September and theirs
pP
petronelladomingo P's update22 Sept 2024, 09:12
Reviewer Update
Not happy with your answer, read to understand. I did not do both claims on the same day. I did mine on the 3rd of September and theirs
pP
petronelladomingo P's updateReviewer Update
22 Sept 2024, 09:13A week after, all recent batches are being paid but first batches not. Don't you
pP
petronelladomingo P's update22 Sept 2024, 09:13
Reviewer Update
A week after, all recent batches are being paid but first batches not. Don't you
pP
petronelladomingo P's updateReviewer Update
22 Sept 2024, 09:13Don't you use FIFO system?
pP
petronelladomingo P's update22 Sept 2024, 09:13
Reviewer Update
Don't you use FIFO system?
pP
petronelladomingo P's updateReviewer Update
25 Sept 2024, 10:5720 days and still no payment, even people who claimed last week, got paid. Please pay my money
pP
petronelladomingo P's update25 Sept 2024, 10:57
Reviewer Update
20 days and still no payment, even people who claimed last week, got paid. Please pay my money