Bad service

I am writing to formally lodge a complaint regarding how my withdrawal claim was handled. Left my previous employer effective 31 of Jan 2026, before filling in the ARF WITHDRAWAL FORM, I spoke to a financial advisor as I was looking for options to withdraw a certain amount and preserve the rest my funds, after the advice I received, I then filled in the forms and submitted to my then HR, I received a ref number which I shared with the very same financial advisor,3 weeks in I receive a bank notification that my funds have been paid out , only to find out they paid out my full provident fund amount which is not what I signed up for. I wrote emails and I'm not getting any answers..... Alex Forbes has played with my kids investments and no one is taking accountability.