BAD SERVICE AT ALEXANDER FORBES!!!

Good day,

I have called AF numerous times to request statements for my contributions. I have called and called with calls lasting as long as 20 minutes. Initially they said the HR must request the statements which was done and no statements were received. So I called and called and called - where I was informed I can access them from my online services. Ive tried a 1000 times but there is no option. So first they said they will fix it and it will take 24 hours, after that nothing happened. i managed to speak to a Supervisor who promised to call me back the same day to try and sort the issue. I have never received a call back from him.

It is now longer than 2 weeks that I am requesting statements.

Seeing that I have a labour dispute with my company they are also not helpful! I urgently need my statements for my lawyer.

I mean really, it is my fund which I contributed to and I need to see all payments and statements!

Also the claim have been submitted end of May already and they are still waiting for last contribution which will not happen as the company moved to Old Mutual in March already.

I need my statements and to know what is the issue with the claim.

But no one is helpful!