LK
Lyvia K

1 reviews | Active since Oct 2017

19 Sept 2024, 17:51

Bad service and favouritism

I really do not understand your services with my previous employer i had be on your back get my claim paid.now just a simple thing payout stuff one place my for my two pot saving withdrawal.i mean people have been paid in days since the 8th i app**** status been stuck on processing disinvestment people applying after me got their money.this is bad service really it would make sense if others were not paid in days

0
Replies (4)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply20 Sept 2024, 11:54
Official
Dear Lyvia,
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Customer Insights and Escalations 
LK
Lyvia K's update20 Sept 2024, 14:12
Reviewer Update
Wow i call your call centre wanting confirm account details too i am told there retirement department is all off work today wow like wow
LK
Lyvia K's update23 Sept 2024, 14:43
Reviewer Update
I see it says payment done to bank of transkei which bank is that
LK
Lyvia K's update23 Sept 2024, 14:43
Reviewer Update
I use capitec