Bad service and false promises

I called Alexandra forbes around the 8Th of august and was told that they was a delay with my claim and that i will Receive my pay out on the 25Th of August, the gentlemen explained there was a delay and i was happy with that . Yesterday i called the very Gentlemen and he says there was a delay ( if this in an additional delay i am not sure) and that i should call him on Wednesday next week. It seems the company makes false promises and takes time when assisting clients with their pay outs, this is highly evident from all the other complaints on this very site. They also dnt reply to emails , i can only imagine in the event of an emergency what a person would need to go through to get assistance. DO NOT INVEST MONEY WITH ALEXANDRA FORBES.