Bad service and empty promises

I resigned at the end of November, and that was when my last contribution was made. I called Alexander Forbes early December and they confirmed that my forms were received and being processed, and even sent an SMS there after. I later communicated with them around the 11th January which was 7 weeks later, they reassured me that they got a directive back successfully from Sars on the 27th December, and I should count 14 working days from that date where I should expect payment. That time has come and gone, and I still have not received anything. I called Alexander forbed again, and explained to a number of people there that I am sick and bed in bed, and have to undergo a medical procedure that is hanging in the balance because it has to be paid for using this money. I was then reassured that it was being processed immediately and it should reflect in my account saturday morning, I still have nothing. Alexander Forbes' bad service and empty promises could see me not surviving to see my daughter grow up. I am pleading for an intervention.