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ndivhudza T
1 reviews | Active since May 2014
03 Jul 2024, 17:06
Bad service and always same story from agents escalation
I have provident fund withdrawal from your company and the company has 3 months waiting period which has lapsed end of May.
Within June as it's the forth month I expected payment to be made to my account which have not happened yet.
After such a long wait and still there's no money paid to me,
I am seriously not happy with this service, I have been without a job for those months hoping at least mu problems will be eased if I get the money which haven't happen to this point.
Please I need that money urgently my family is drowning and we depend on this money to come now.
Please get this sorted now please.
This cannot continue like this.
Helpful (0)
Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
04 Jul 2024, 08:48Dear Ndivhudza
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Jul 2024, 08:48
Official
Dear Ndivhudza
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's replyOfficial
04 Jul 2024, 17:15Dear Ndivhudza
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Jul 2024, 17:15
Official
Dear Ndivhudza
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
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ndivhudza T's updateReviewer Update
09 Jul 2024, 13:12I still have no resolution here and promised to call Monday but nothing, this is really bad
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ndivhudza T's update09 Jul 2024, 13:12
Reviewer Update
I still have no resolution here and promised to call Monday but nothing, this is really bad
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ndivhudza T's updateReviewer Update
11 Jul 2024, 11:48The level of disrespect in this company is something else, they promise to call and never does.
It's unfortunate that no one can resonate with the pain and suffering we going through while there is money on hold for no ****en reason by this company.
This is the worst bull**** company to interact with.
Their idea is to generate interest using our money by keeping it with them giving nonsense updates since it suits them.
I am really tired and exhausted all my options and don't know what to do.
I tried even contacting shoprite as the employer but all I get is escalation all the time
It's unfortunate that no one can resonate with the pain and suffering we going through while there is money on hold for no ****en reason by this company.
This is the worst bull**** company to interact with.
Their idea is to generate interest using our money by keeping it with them giving nonsense updates since it suits them.
I am really tired and exhausted all my options and don't know what to do.
I tried even contacting shoprite as the employer but all I get is escalation all the time
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ndivhudza T's update11 Jul 2024, 11:48
Reviewer Update
The level of disrespect in this company is something else, they promise to call and never does.
It's unfortunate that no one can resonate with the pain and suffering we going through while there is money on hold for no ****en reason by this company.
This is the worst bull**** company to interact with.
Their idea is to generate interest using our money by keeping it with them giving nonsense updates since it suits them.
I am really tired and exhausted all my options and don't know what to do.
I tried even contacting shoprite as the employer but all I get is escalation all the time
It's unfortunate that no one can resonate with the pain and suffering we going through while there is money on hold for no ****en reason by this company.
This is the worst bull**** company to interact with.
Their idea is to generate interest using our money by keeping it with them giving nonsense updates since it suits them.
I am really tired and exhausted all my options and don't know what to do.
I tried even contacting shoprite as the employer but all I get is escalation all the time