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Fikile B
1 reviews | Active since Jan 2017
24 Jan 2025, 15:00
Bad service
What's the point of calling your call centre line, and be advised due to Popi act, they can't give Mr information, yet I went through security check. I need to enquire regarding my provident fund. Can i get a call back please. I'm disappointed in your service
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Fikile B's updateReviewer Update
24 Jan 2025, 15:24My exit day was on the 30th November till today I have not received my payout... your call centre agents are clueless with my query. My credit rating is affected. I need someone to call me urgently... I will never opt for Alexander Forbes on my next employment... Never again,your service sucks
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Fikile B's update24 Jan 2025, 15:24
Reviewer Update
My exit day was on the 30th November till today I have not received my payout... your call centre agents are clueless with my query. My credit rating is affected. I need someone to call me urgently... I will never opt for Alexander Forbes on my next employment... Never again,your service sucks
Alexander Forbes Financial Services's replyOfficial
27 Jan 2025, 07:41Dear Fikile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply27 Jan 2025, 07:41
Official
Dear Fikile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation