RT
RK T
1 reviews | Active since Jun 2023
12 Jun 2023, 12:21
Bad Service
I sent numerous emails to the manager regarding my funds being withheld. I even sent Relevant documentation and information stating the reason why my pension needs to be paid out to me and I still haven't received any feedback from them since this April. My funds are being held for No reason at all.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
12 Jun 2023, 12:32Dear Rankwana,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. I tried to call you to discuss this further at 12:31pm but you were not available at the time of my call. I will follow this response with an email to the address provided above.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. I tried to call you to discuss this further at 12:31pm but you were not available at the time of my call. I will follow this response with an email to the address provided above.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply12 Jun 2023, 12:32
Official
Dear Rankwana,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. I tried to call you to discuss this further at 12:31pm but you were not available at the time of my call. I will follow this response with an email to the address provided above.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. I tried to call you to discuss this further at 12:31pm but you were not available at the time of my call. I will follow this response with an email to the address provided above.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations