Bad service

Good morning..trust u well..my acc no with with the bennificary dep..pind01..I put in a request for my banking details to b changed.in april..sent off all documents..up until now I had no feedback..I cannot access statement..on the whatsapp..i requested a statement so many times telephonically ..also no feedback..I put in a claim for suit cases..at the time my daughter went away and need suit cases..she will also need the suit cases when she goes to university in January..I was declined..he specticals are broken..she uses contacts..she dnt have any..she had to write her finals without specs or contact lenses.. here again they declined..I put in another request for her things she's going to need in January when she goes stellenbosch university..I was told to do a request nxt year.. sent her provincial acceptance letter ..from stellenbosch university..I'm a pensioner ..I pay my rent our food our electricity..all other things taylar needs on a daily bases..from the monthly money..this money was invested for my child needs..I dnt c y it should be a problem when putting in a request