TK
Tumelo K
1 reviews | Active since Jun 2018
10 Oct 2024, 14:06
Bad service😩😡😡😡
I app**** for my Two Pot money on the 4th along with other colleagues. Too date I have not received my money and my colleagues have received theirs. I have visited their offices In Sandton 4 times, first they said my application was In the que, then they said it's gone to SARS, and I should wait 7 days. 7 days has gone passed still nothing. They claim to have sentme emails but I have not received anything.
Their service really sucks, if only I could change I would. I do not recommend them to anyone or company. This is frustrating as the money was to be used to settle debt.
Mrs Bokwa ***
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Replies (2)TK
Tumelo K's updateReviewer Update
10 Oct 2024, 14:24When you contact their WhatsApp line its been temporarily closed since the 1st of September. When you call the office no one pics up the line, I have spent so much on airtime I don't even know what to do anymore,
TK
Tumelo K's update10 Oct 2024, 14:24
Reviewer Update
When you contact their WhatsApp line its been temporarily closed since the 1st of September. When you call the office no one pics up the line, I have spent so much on airtime I don't even know what to do anymore,
Alexander Forbes Financial Services's replyOfficial
11 Oct 2024, 12:54Dear Tumelo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Oct 2024, 12:54
Official
Dear Tumelo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations