Bad service

I reported a geyser burst back on 28 April 2020 they allocated a plumber to come fix it the plumber was assigned to come to and replace he did but He wanted to charge me over and above what I have paid as access of R 750 for something that I knew nothing about and refused as I was dealing with my insurance not him . he replaced my geyser without fixing whatever he said was not working the worked for only one day I called the plumber to come fix it he never pitched I reported the matter to Alexandra forbs on the 29 April 2020 they promise to send someone to come check the second plumber checked the geyser and connected it directly without the timer and ever since my geyser has been connected directly and consuming more electricity than usual and costing us way more than usual . I have been reporting ever since to date my geyser is still connected directly without a timer my costs have sky rocketed due to this I have never experienced such bad service with this insurance company I don't know what ahs changed. I have spoke to one of the senior manager by the name of Tammy I hope she will attend to my concerns this is really bad to think I pay my premiums on monthly basis and to get this type of service .