BAD SERVICE

I have left my previous employer at end January'15, and opted for my pension fund to be moved to another. On 13 Feb, I received a sms from AForbes stating that my claim has been received, and I will hear from them within 10days. Towards end March I had to contact them, only to find that 'apparently\ they don't have all the paperwork from my Broker. On 15 April I was told my claim should be paying out within 7-14 working days. When I checked up on process on 21 April