rE
ridhaa E
1 reviews | Active since May 2018
24 May 2023, 07:13
Bad service
Hi i am a fund member i was advised my claim has been finalised and scheduled for payment and i would receive my money latest this morning and nothing yet this has really been an uncomfortable experience and my name is roxzanne jacobs i am using my friends profile. I need my moneybthis morning as i was advised
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
24 May 2023, 08:28Dear Ridhaa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 May 2023, 08:28
Official
Dear Ridhaa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
rE
ridhaa E's updateReviewer Update
24 May 2023, 14:40Hi
This is ms jacibs i have been placed on hold when calling and not received any feedback in regarfs to my money this is ********* i will now escalate the matter to the ombudsman
This is ms jacibs i have been placed on hold when calling and not received any feedback in regarfs to my money this is ********* i will now escalate the matter to the ombudsman
rE
ridhaa E's update24 May 2023, 14:40
Reviewer Update
Hi
This is ms jacibs i have been placed on hold when calling and not received any feedback in regarfs to my money this is ********* i will now escalate the matter to the ombudsman
This is ms jacibs i have been placed on hold when calling and not received any feedback in regarfs to my money this is ********* i will now escalate the matter to the ombudsman