SO
Sam O
1 reviews | Active since May 2010
27 Aug 2021, 10:45
Bad Service
It is with great disappointment I'm sending this email. I have been on hold In total of 1 hour sent 3 emails to *** and no response!!! This is very unprofessional. And a really simple request. I've been sent the incorrect form for unclaimed benefit and was told by Konanane that she will send me the correct form yesterday morning. I'm still waiting.
Yours in total disappointment
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
27 Aug 2021, 11:29Dear Sam O
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-0016
Alexander Forbes Financial Services's reply27 Aug 2021, 11:29
Official
Dear Sam O
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-0016