Bad service

My Name is Siphokazi Mbulawa, I've submitted my withdrawal claim with Alexander Forbes on the 09 October and received an email starting that the tax declaration was successful, I need to wait for 4-6weeks for payment, Now this morning I called again to find out how far with the payment, only to find out I need to wait another 4_6 weeks , starting from the 15 of November, can anyone help me am so annoyed it seems like they don't take their clients serious, I don't understand why should I wait for 10 weeks for me to receive my claim , now am becoming suspicious with their behavior.