FB
Fikile B
1 reviews | Active since Jan 2017
23 Sept 2024, 19:14
Bad service
I'm still waiting for feedback, sent an emailmthis morning and jo responce... I'm slowly loosing my patience and interest in AF... and i will spread the word to my colleagues not to go with your company. Clearly you don't care about your clients and you only cater for your VIP clients.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
25 Sept 2024, 11:13Dear Fikile,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply25 Sept 2024, 11:13
Official
Dear Fikile,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation