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Lusanele L
1 reviews | Active since Sept 2021
19 Apr 2022, 16:27
Bad service
Worst service ive received yet...... i was on hold for more than 30min and whenever i get through, its either the line is dropped intentionally or the consultant acts as if they cannot hear... Im also being told that my previous employer has not allocated my final contribution but when i call my former employer im being told that everything has been sent to AF. So i would like to know why is it a hassle now to withdraw mt fund????/
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Replies (4)LL
Lusanele L's updateReviewer Update
20 Apr 2022, 12:24Still no response from the company...... Guess this is what they believe is customer service....... Very terrible
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Lusanele L's update20 Apr 2022, 12:24
Reviewer Update
Still no response from the company...... Guess this is what they believe is customer service....... Very terrible
Alexander Forbes Financial Services's replyOfficial
20 Apr 2022, 19:33Dear Lusanele
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
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Alexander Forbes Financial Services's reply20 Apr 2022, 19:33
Official
Dear Lusanele
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
AAAA-4214
AAAA-4214
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Lusanele L's updateReviewer Update
23 Apr 2022, 13:26Someone at AF is not doing their job and they now trying to blame Tracker (former employer) for their incompetence... They are delaying everything.... Thats my well earned money, u would swear they running a ****
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Lusanele L's update23 Apr 2022, 13:26
Reviewer Update
Someone at AF is not doing their job and they now trying to blame Tracker (former employer) for their incompetence... They are delaying everything.... Thats my well earned money, u would swear they running a ****
LL
Lusanele L's updateReviewer Update
26 Apr 2022, 12:06I was advised of feedback by the 26/04........... its now the 26th midday and theres still no feedback........ more and more piling up in their bag of lies
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Lusanele L's update26 Apr 2022, 12:06
Reviewer Update
I was advised of feedback by the 26/04........... its now the 26th midday and theres still no feedback........ more and more piling up in their bag of lies