Bad service

i have experienced a very bad service ever.i have resigned in September 2024 and made a withdrawal.in October i have made a follow up with the company thatvi have worked for, and they have confirmed with me that they have made a submission and they gave me a reference number.which i have waited for more weeks to make 6 weeks as their waiting period after that i then called to check how far is the process.and ideas told that the withdrawal status say not elligeble. I then asked what is that means but the person who assisted me also said she is still gonna get ppl from administration to explain the status as she never heard anything about that and they will letvme know once they have info.after a week without any communication from Alexander i then called in and ask whatbwas that mean, ideas told that the company that i worked for did not contribute for the month of October which i also cleared that i did not work in October and i have resigned mid September.they had to updated their system.i then gave them another week, thinking i will be informed with the process,i still did not get anything,i called in after a week to check how far again,i was told that nothing had changed but they will submit documens to sars for clearances.which was on the 21st of november, i asked them to do it while on the fone and the confirmed its done.after another week i called in again and check mind you they not informing me with anything, when i called i was told to wait 7to 14 days for money to be paid in i waited till the 15the day nothing happened.i called in and they said they will escalate the matter to the back office for the money to be authorized whichbwill take 24hours to 48hours and i waited until the 13the of december then i called in with the frustration as this is now over due,i have insisted to speak to senior person that was in that day as i was still told to wait for the back office to authorize the investment, whichbi spoke to maharaj and he assured me hecwill sort out the issue and revert back to me on the very same day approximately around15H00 still today i am still waiting to hear what is a way forward.yet maharaj launched a case but still this is way out of their waiting period can i please get help i need my money pls