Bad service

I would like to express my dissatisfaction with the ongoing lack of communication and service from Alexandre Forbes. This is now my second complaint within the past two months regarding the same matter, which is very concerning. I had previously been contacted by a consultant who indicated that she is a manager and assured me that she would provide a resolution via email. Unfortunately, it has now been three weeks since that conversation, and I have not received any feedback. I have sent several follow-up emails in the meantime, all of which have gone unanswered. While I understand that certain matters may take time to resolve, the complete lack of communication and follow-up is disappointing. As a client, I believe it is reasonable to expect updates or at least acknowledgment of my queries. I am therefore requesting that this matter be urgently reviewed and that I receive:

•Feedback on the current status of my query •An explanation for the delay in communication •A clear timeline for resolution

Should I not receive feedback before the end of business today, I will have no option but to escalate this matter to the Ombudsman for further intervention. I trust that this will be addressed with the urgency it requires.

Kind regards,