sM
stokana M
1 reviews | Active since Jan 2013
10 Sept 2024, 08:37
Bad service
I have never seen such a useless financial service like Alexforbes. The online system is not efficient. When I log on it says no Id exist for this account please register then when I register it says the identification number already exist. I wish my employer can opt for a new Financial efficient system like Momentum. They do not reply to queries via all social media platform
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
10 Sept 2024, 09:25Dear Stokana ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply10 Sept 2024, 09:25
Official
Dear Stokana ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
sM
stokana M's updateReviewer Update
10 Sept 2024, 09:28Useless auto reply message send to all customers. I will appreciate if our concern can be addressed.
sM
stokana M's update10 Sept 2024, 09:28
Reviewer Update
Useless auto reply message send to all customers. I will appreciate if our concern can be addressed.
Alexander Forbes Financial Services's replyOfficial
10 Sept 2024, 09:49Dear Stokana
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply10 Sept 2024, 09:49
Official
Dear Stokana
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations