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onalenna H
1 reviews | Active since May 2018
02 Oct 2024, 03:56
Bad service
I've been on payment for the past 3 days and now it went back to 0days ago and it's almost 20 days. Alexander forbes is bad on their claims you can't even get through their call center even when you complain on hello Peter they promise to get back to you within 3working days but they don't do that
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Alexander Forbes Financial Services's replyOfficial
02 Oct 2024, 11:49Dear Onalenna
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply02 Oct 2024, 11:49
Official
Dear Onalenna
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations