Bad service

My references is MONGS_01

My husband passed in May 2015 and I made the decision to keep my son's monies with them and not take it out. Every year they paid me interest and I took care of my son's needs as I was employed. 2022 I was retrenched and I still took care of my child, never asked for their assistance. 2023 October I asked for funds for summer lothes and explained that I was unemployed. They paid me and adviced that I changed to be paid/ get assistance monthly which I did in December 2023. Jan 2024 they still paid the yearly amount of R7900 and when I enquired I was told to pay for school fees, stationary, transport and summer uniform and provide proof and they would pay the rest. I did as I was instructed but now 1st Feb I'm suppose to pay for transport for Feb I'm told there's is no more funds available for 2024. My child school fees alone is R9900 pa and I told the administrator and she told me to take my child out of the school to one that is going to be less expensive.

Who's money is this, my son's or Alexander Forbes? Who gave them the right to detect where to take my son? If I gave them the schools account number to pay and they still refuse. When I want to transfer the money to another institution they tell me I cannot I will misuse the funds because of the fact that I am unemployed.

Why am I fosed to stay when I am not happy with the service? I made the decision to keep the money with them now I'm not allowed to change my mind and take his money elsewhere?

Today the transport money is due and nothing was deposited in my account. Nobody is taking responsibility for my case. All I want is for his school fees, transport to be paid and money for his lunch even if it will affect the capital amount.

This is his money and he will go to the school he will get the best education and not what Alexander Forbes wants