Bad Service

To say the service is bad is an understatement. I submitted claim documents for provident fund early in October and have not had any feedback I have spent hours waiting on the line only to get through to advisers who are either taking in back ground or just to to be told I will get a call bask asked to speak to manager and calls are dropped sent emails no response finally got a call back 2 weeks ago just to be told I will get responses in 2 days and it's been more than a week I'm still waiting