XK
Xolani K
1 reviews | Active since Nov 2016
14 Apr 2022, 12:43
Bad service
I have never received such bad service regarding a claim which i was told would take 48hrs to process and has taken almost 2 weeks to process. The worse is that i need to always be the one following up. I have never received communication for feedback i have to be the one always following up. I have been told someone will call me and explain the process and up until today i have not received a call to explaining what is taking so long for the claim to be processed.
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Xolani K's updateReviewer Update
25 Apr 2022, 20:00Good Day
The 4 working days has past and still my matter has not been resolved. If you have taken the tax free saving benefit with Alex Forbes through your employer be advised that you will be faced with this kind of service. Poor service by far, even when you get feedback the feedback is abt the wrong claim. For such a big company i am really appalled by the service i am receiving. For those that have taken out the Tax Free Savings with Alex Forbes good luck to you.
The 4 working days has past and still my matter has not been resolved. If you have taken the tax free saving benefit with Alex Forbes through your employer be advised that you will be faced with this kind of service. Poor service by far, even when you get feedback the feedback is abt the wrong claim. For such a big company i am really appalled by the service i am receiving. For those that have taken out the Tax Free Savings with Alex Forbes good luck to you.
XK
Xolani K's update25 Apr 2022, 20:00
Reviewer Update
Good Day
The 4 working days has past and still my matter has not been resolved. If you have taken the tax free saving benefit with Alex Forbes through your employer be advised that you will be faced with this kind of service. Poor service by far, even when you get feedback the feedback is abt the wrong claim. For such a big company i am really appalled by the service i am receiving. For those that have taken out the Tax Free Savings with Alex Forbes good luck to you.
The 4 working days has past and still my matter has not been resolved. If you have taken the tax free saving benefit with Alex Forbes through your employer be advised that you will be faced with this kind of service. Poor service by far, even when you get feedback the feedback is abt the wrong claim. For such a big company i am really appalled by the service i am receiving. For those that have taken out the Tax Free Savings with Alex Forbes good luck to you.