SVDM
SS VAN DER MERWE
1 reviews | Active since Aug 2023
30 Aug 2023, 16:32
Bad service
App**** for provident fund in March up until now I haven't received it, been calling and sending emails but still I don't get any help was promised that I'll get my payment in June 8 I didnt get it I called and they said I should wait another 48hrs up until July then in August they said my details are not matching just because an alphabet ok I solved that isuue and sent my documents again and they said I should wait another 48hrs up until today I'm still waiting for 48hrs. These people are very unprofessional and they are *******. I think the company should close down because they are very useless.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
30 Aug 2023, 16:35Dear Madam,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply30 Aug 2023, 16:35
Official
Dear Madam,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
SVDM
SS VAN DER MERWE's updateReviewer Update
31 Aug 2023, 16:35My payment was rejected again today you guys said my bank rejected it, I went to capitec again they said there's nothing wrong with my bank account the problem is with you guys. But it fine I won't fight for my p
provident fund again you guys can keep it I don't want it anymore... God bless your useless company
provident fund again you guys can keep it I don't want it anymore... God bless your useless company
SVDM
SS VAN DER MERWE's update31 Aug 2023, 16:35
Reviewer Update
My payment was rejected again today you guys said my bank rejected it, I went to capitec again they said there's nothing wrong with my bank account the problem is with you guys. But it fine I won't fight for my p
provident fund again you guys can keep it I don't want it anymore... God bless your useless company
provident fund again you guys can keep it I don't want it anymore... God bless your useless company