bad service
I had my pension and provident fund with alexander forbes I was retrenched at work did all the paperwork was sent in. my provident fund paid out last week however if I log onto my profile my pension is still visible I've mailed them twice with no answer from them. how come both were not done at the same time avd wilson ********** 067088
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Alexander Forbes Financial Services's replyOfficial
20 May 2019, 09:18Dear Duncan-Wilson
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for any inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for any inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply20 May 2019, 09:18
Official
Dear Duncan-Wilson
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for any inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for any inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN