bad service

I retired at work and a request for a claim was sent to Alexander Forbes on the 04 march 2019 for a withdrawal, wrong documents were sent however i called and correct documents were sent to them on 03 april 2019 and up to today nothing has been done on their side, whenever i speak to a consultant they tell me my claim will take up to 10 days, i called today as well to find out progress and the disinvestment is still not done, i spoke to wendy who gave me a bad service she kept me on hold for more than 10 minutes she said she was going to confirm with vuyelwa from back office and she did not come back to me. i called again and asked Wendy to put me through her supervisor and she kept me on hold forever, i then called ans spoke to Mathapelo and asked to speak to a supervisor he told me the supervisor was busy and cannot call me back, all i need is for my withdrawal to be processed asap.