Bad service

I submitted all relevant documents for a divorce case payout on the 11 of Feb 2019. After a month I had no feedback from them confirming all relevant docs have been received. After numerous phone calls I went on facebook and shared my concern. They emailed me back to say the application form I used is outdated and I must complete the latest one. I downloaded the application form from their website! Yesterday I spoke to a consultant and he said to me the 60 days counts from today.

NO WAY!!! I do not accept this. I had all the relevant doc in order and submitted it on the 11Feb.

This is really ridiculously bad service. I did get an email saying that they forwarded my case to management, but how can I believe them? I have no proof that it has been forwarded to management.

I want this case solved as soon as possible, as it is not my fault that your website is not updated. And why after a month has no one contacted me to say the form is outdated. Did they ever look at my documents beforehand?