bad service

Now I am fed up with Alexander Forbes regarding my money.They are giving me the run around and I am getting more inpatience with them.My first complain was on the 18 September.They rep**** to me on my complaint.They also phoned me the next day stating that my claim will be sorted out by now.The person that I spoke to on Monday said that I must phone back in a weeks time.Phone them back and now thay are trying to ******** me around again.Phone today was put on hold for 40 min.Now I do not want the call centre's people to phone me back.I demand that an excutive phone me back tomorrow before close of bussiness.If they do not get back to me tomorrow with a date of when my claim will be paid out.And I want my claim to be paid out on Monday other wise I am going to take legal action against you.