Bad Service

Good Evining Im writting this with disbelief of a customer service i got at Alexander phobes today in Sandton people wake up to go and work for their families but when they get to work they forget why they are there so i got to reception i was assisted by Nombuso a very rude lady not smilling and shouting as if she has kids there number 2 i got there to be assisted about a claim if it was made and i sat there for a consultant to call me sat there for 30munites while they did nothing but gossiping about a guest who wont lottery who is crazy a lady called Busi asked them to assist me and they brushed her off telling her its not her department she should shut up they stood there and gossip and an ugly lady said" its not like she has been here forever " im not sure if this is the kind of a service we should be given its so disgusting after all the gossip the other lady called me. So its disgusting that i had to wait for gossip and the rude service i got. Im really ****ed.