Bad Service

Bad service and Lies, A claim is submitted on the 27th. Confirmed that tax directive was app**** for. Switch was done on the 1 Sept. With a promised turn around of 15 working days. Not the case at all. Why does a claim sit on someones desk for 15 days before it is even looked at? And then when you call to follow up the claim, you are told that everything is fine and on track. Such a bad reflection on a so called \trusted"financial service provider. """