Bad service

I am extremely dissapointed in the service i have received from Alexander Forbes, i have been calling the call centre all week for assistance and i cannot get any help since Friday. I contacted the call centre to check on the status of my payout, they explained to me that my last payment was not assigned hence they payout process was not started. I was shocked as my ex company confirmed that the forms and last payment was sent to Fund Administrator on the 28th of July already. The Fund administrator was Ignatia Nekhumbe. I was told by the first call centre agent i spoke to call my old HR department. Which i did and was turned away as the forms was already handed over to AF. The second time i called i spoke to Leonard, he tried to call Ignatia but was unable to get hold of her. He then told me that i needed to try and get hold of her and gave me her email address. Since then i have called and email Ignatia on numerous occasions without so much as a email saying she will get back to me. The level of unprofessionalism from AF is astounding. Nobody called me back to check if my query is resolved and im still urgently waiting for an answer from Ignatia.

Please can you have someone resolve this matter for me as soon as possible to restore my faith in AF.

My case number is **********