JK
Justine K
1 reviews | Active since Mar 2023
05 Jun 2024, 20:34
Bad service
In 2020 we were told that we had unclaimed funds and that we would receive them in the next 3 months but we didn't receive them. We then went to their establishment but we were refused entry due to covid restrictions and we were told we would receive a call once the funds were ready but we have not received anything till date. We have had any luck every single time we tried to make a follow up.
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Alexander Forbes Financial Services's replyOfficial
06 Jun 2024, 08:14Dear Justine, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply06 Jun 2024, 08:14
Official
Dear Justine, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations