MM
Matjatji M
1 reviews | Active since Mar 2023
22 Oct 2024, 10:02
Bad Service
I requested a withdrawal from my RA, but I haven't received any updates from the organization. The only communication I've had was a message confirming that my claim was received and that payment would be made in four weeks. Now we are in four-week, I called this morning and was told that my RA is still in the process of being disinvested.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
22 Oct 2024, 16:39Dear Matjatji
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Oct 2024, 16:39
Official
Dear Matjatji
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
MM
Matjatji M's updateReviewer Update
23 Oct 2024, 15:39afer 24 hours, no update. No call. nothing at all.
How long does it take to dis-invest an RA, take a look at the response time of your competitors.
Your service is really HORRIBE
How long does it take to dis-invest an RA, take a look at the response time of your competitors.
Your service is really HORRIBE
MM
Matjatji M's update23 Oct 2024, 15:39
Reviewer Update
afer 24 hours, no update. No call. nothing at all.
How long does it take to dis-invest an RA, take a look at the response time of your competitors.
Your service is really HORRIBE
How long does it take to dis-invest an RA, take a look at the response time of your competitors.
Your service is really HORRIBE