Bad service

I dont even know where to start this is my first time experiencing this with my provident funds pay out...I resigned in january 7th 2025 i have been sending emails they told me my payouts will commence end of april here we are 3 months waiting period passed...nothing in my account no communication no nothing i tried checking status only nothing is showing they keep on saying its inprocess can I please get my money im tired of writing emails because call your not amswering