Bad service
<p>I've been waiting for over 6 weeks for my Provident fund payment. i contact Alexander Forbes and i was told that they haven’t received my claim form yet i personally made sure that it was received. i then contacted the relevant departments and was told to wait another 3 to 6 weeks as their system won’t allow them to proceed. And in RED BOLD letters I was told I can’t be helped right now. i have been battling for them to understand the importance of me receiving payment due to me and have requested in numerous emails for the complaints procedures which was point blank ignored.</p>
Good Day -
Thank you for bringing this to our attention. Please accept our apology for the inconvenience caused.
I have referred this urgent matter to the designated area and they should be in touch with you shortly.
Kind Regards
Jack Matlou l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES
Good Day -
Thank you for bringing this to our attention. Please accept our apology for the inconvenience caused.
I have referred this urgent matter to the designated area and they should be in touch with you shortly.
Kind Regards
Jack Matlou l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES
Good day, Jack just some clarity! Does Alexander Forbes actually care about what they promise to clients who invests with them or is it just another big company that only cares about the contributions being made and once you need them to step in they will just ignore you until you get sick and tired and let them do what they want??? It's been a few days since we last spoke and you advised that someone would be in contact ,up to this point I have not received any for of communication. This really speaks multitudes
Good day, Jack just some clarity! Does Alexander Forbes actually care about what they promise to clients who invests with them or is it just another big company that only cares about the contributions being made and once you need them to step in they will just ignore you until you get sick and tired and let them do what they want??? It's been a few days since we last spoke and you advised that someone would be in contact ,up to this point I have not received any for of communication. This really speaks multitudes