Bad Service

<p>I resigned the 1st of March 2017 and sorted out all the paperwork needed from Alexander Forbes. I received a sms stating everything is up to date and the claim will be processed. Today the 6th of April 2017 I called gave all the details and was placed on hold for 10min. The lady stated they are waiting for the last contribution which was done by the 31st of March 2017. This is unacceptable and after they receive the contribution they will only then submit the claim which will then take another 4-8 weeks to complete. I have explained to the consultant that I need the money urgently and she stated it was out of her hands. She handled the matter with zero telephone ethics. Not impressed and will definitely not recommended dealing with their claims division.</p>