PA
Priscilla A

1 reviews | Active since Apr 2017

05 Apr 2017, 09:55

bad service

<p>I was promised that I would receive my payment yesterday and when I called today I was told that Julia's team leader has lots of payments to check and I will get notification once payment has been release. Why make a promise and say payment will be Monday yesterday and not say that the payment must still go for verification. I am extremely irritated because from August 2016 we have received bad service from AF. This is pathetic</p>

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply05 Apr 2017, 10:06
Official

Dear chelseajevon,

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo