Bad Service

<p>On 15th December Ihand delivered a Pension Fund Claim to their offices in Woodstock. The claim was sent to th JHB offices the and according to the administrators there are received within a day because it is internal mail. I have been battling with the JHB offices to find out the status of my claim. Everytime that I contact JHB I am told that it will take 3-5 days to get a response and someone in the Admin department will phone me back. On day 5 I phone to find out whats happening, another query gets logged and that it will take another 3-5 days. It is now almost a month later an NO ONE from that department in JHB has had the decency to phone me back. It's a month later and my claim has still not been captured on their system as being received although they had it for almost a month. No one in the Admin department in JHB knows about the claim but yet the Admin department in CPT confirmed that they have received the claim in JHB. Everytime I phone the call centre says admin will phone me back but almost a month later and I am still waiting for that call. PATHETIC SERVICE EVER and so imcompetent to do their jobs if they cannot even follow up with a telephone call to confirm the status of my claim!!</p>