Bad service

<p>I cashed out my pension asking alexander forbes to do the pay this was done by my previous employer, </p> <p>When I called in to do the follow up apparantly the cash out has been blocked by my previous employer as they were money owed to them, when I called them they said that nothing was owing to them and I should escalate the enquiry to someone senior at alexander forbes, firstly the communicanication is really bad the consulrants cannot understand what you are saying secondly if I hadn't called in I wouldn't of known, is that customer service? Thirdly they advised me on the phone that an admin request has been logged which will take 3 to 5 working days more like 7 working days as far a I know, to find out what the problem is, SO WHEN ARE YOU GOING TO PAY OUT MY CLAIM??????</p>