AC
Angeline C

1 reviews | Active since Jun 2016

01 Jun 2016, 12:07

Bad service

<p>My claim to withdraw my pension fund was submitted on 5 April 2016. My last contribution from my company was done on the 29 April 2016. Untill today 1 June 2016 i had no proper feedback and no pmt was done. I had to phone numerous times to follow up on my claim where they could not give proper assistance. The service is extremely bad and call centre people have no idea how to handle a query. So dissapointed! I was thinking of using them in future for investment an life insurance but i guess that will never happen</p>

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply01 Jun 2016, 12:19
Official

Dear AngelineC ,

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo